"A big step above the rest....in service and in approach to this industry. My introduction to Kieran was simply through a favor....I needed a small part for my baby grand and when nobody else in town was willing to take the time to provide me with service Kieran did....and gave me a very equitable deal with extremely customer centric service. The "wow" factor came when I started talking to him about his inventory and his approach to marketing, pricing, consignment, inventory mgmt. and the great selection of pianos he had in his showroom. I have been searching for a shop to list my Kawai 5.1. I called over 10 shops asking for their approach to consignment, their cut, and their sales skills. All, except for Wells Pianos gave me standard terms and the slight brushoff.....more interested in serving their manufacturer relationships vs. me. When asked about Kieran's approach, he talked about the piano industry, the pockets of demand, his national reach, his willingness to take into consideration time of year, market supply/demand, customer trends, and his inventory turns to provide a fair % split. THE ONLY SHOP IN MINNEAPOLIS to provide me with expertise, opinion and approach that made sense to me as a buyer. Great experience."
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